Shipping Policy

1. Policy Overview

This Shipping Policy governs all order processing, shipment arrangements, delivery timeframes, and shipping service terms for all purchases made on our official website. It applies globally to all customers who purchase our basic collagen peptides, formulated beauty collagen blends, functional nutritional supplements, and limited-edition flavored collagen products. We maintain consistent, standardized shipping rules for all regions worldwide to ensure a transparent, reliable, and consistent shopping experience for every customer. All prices displayed on our website are denominated in United States Dollars (USD), and all orders qualify for free shipping with no hidden charges.

2. Order Processing Time

All confirmed and paid orders undergo standard pre-shipment verification, quality inspection, packaging, and logistics arrangement. Our official unified processing timeframe is 1–3 business days. Orders are processed sequentially in the order they are received. During peak shopping seasons, promotional events, or occasional inventory adjustments, there may be minor processing delays, and we will proceed with shipment as quickly as possible to ensure order accuracy and package integrity.

3. Free Shipping Service

We provide 100% free shipping for all orders on our website, with no minimum purchase requirement. No additional shipping fees, logistics handling fees, packaging fees, or remote surcharges will be charged to customers. This free shipping policy applies to all available shipping regions supported by our store, with no tiered charging standards.

4. Standard Delivery Timeframe

We adopt a unified global delivery standard for all regions, with no separate rules for domestic or international shipments, and no expedited shipping options are available. After your order is processed and dispatched from our warehouse, the standard delivery period is 6–12 business days. The delivery timeframe covers logistics transportation, customs clearance procedures (if applicable), and local final-mile delivery.
Please note that the 6–12 business days delivery time is an official estimated cycle. Individual orders may encounter slight delays due to uncontrollable factors such as local logistics efficiency, customs inspection, public holidays, or extreme weather conditions.

5. Shipping Coverage & Service Rules

Our shipping services cover all regions supported by our official logistics partners. We cooperate with stable, professional global logistics providers to ensure safe packaging, trackable transportation, and reliable delivery of all nutritional and collagen products. Every packaged order is carefully sealed and protected with professional packaging materials to prevent extrusion, damage, or leakage during transportation.
We do not provide expedited shipping, express upgrade, or customized delivery services. All orders are delivered in accordance with our standard unified shipping process to guarantee service consistency for all global customers.

6. Order Tracking & Delivery Updates

Once your order is dispatched, you will receive an official shipment confirmation notification containing corresponding order tracking information. You can monitor the real-time transportation status and delivery progress of your package through the tracking channel. We recommend checking your delivery status regularly and arranging for package collection in advance to avoid package return or loss caused by missed pickup.
If your package shows abnormal logistics status, long-term stagnation, or delivery exceptions within the standard delivery cycle, please contact our official team via the Contact Us page for further investigation and assistance.

7. Undeliverable & Returned Packages

If a package fails to be delivered successfully and is returned to our warehouse due to incorrect customer-provided shipping address, unreachable contact information, customer refusal to receive the package, or long-term unclaimed status, the relevant logistics risks and subsequent processing costs shall be borne by the customer. We will provide reasonable follow-up solutions based on the actual order situation.

8. Shipping Related After-Sales Rules

All shipping-related after-sales services follow our unified return, refund and customer service policies. If you receive damaged packaging, missing items, or incorrect products caused by logistics or our shipping arrangement errors, you can submit a service request through the Contact Us page within the valid after-sales period. Our team will verify the situation and provide corresponding solutions in accordance with official policy.
Normal waiting within the official 6–12 days delivery cycle does not support urgent processing or refund requests, as the timeframe is our standardized global delivery rule.

9. Policy Revision & Update

We reserve the right to adjust and update this Shipping Policy according to business development, logistics partner upgrades, and service optimization needs. All updated terms will be displayed on this page and take effect immediately upon publication. Your continued use of our website and placement of orders after policy updates constitute your full acceptance of the latest shipping service terms.

10. Official Contact

For any inquiries about order processing status, shipping rules, delivery exceptions, and other shipping-related questions, please reach out to our support team through the officialContact Us page on our website.